A new PABX phone system can open the communication channels for your business and help your business function effectively. PABX systems offer many features, functionality and options. In this article we briefly discuss the key considerations when buying a PABX System.
This is a simple exercise of counting the number of phone lines and extensions you will require for your employees using the PABX system.
In a typical business your PABX system should be able to support between three and five calls per every ten employees. Other businesses such as call center may need as many as eight simultaneous calls per ten employees.
Consider what type of phone each employee will require with the PABX system. Some employees may require multiple lines; color LCDs and speaker phones while others might only need a basic phone with voicemail and the option to transfer calls.
IP based PABX systems have become a popular choice among companies as this telephone system provides reliable communication at a reduced cost. Here are some of the advantages of using an IP PABX system.
IP PABX systems are run off software and can be accessed via your office computer. A person with some basic networking and computer knowledge can configure and update the system.
An IP based PABX system uses VoIP technology and as a result significant savings can be attained, particularly if you are making long distance or international calls.
VoIP is used for IP PABX systems and therefore no phone line wiring is need. The system is run off your computer network.
Adding more phone lines to traditional PABX solutions often requires new hardware. With an IP based telephone system it is much easier to add upgrades and extension to your network. It is also much easier to move offices and desks as there is no patching required.
An IP PABX system is computer based and as a result can be integrated with ease into your current business processes. Reporting is also user friendly as the calls are stored in an online database.
Even if someone is not in the office they can still receive calls on their mobile phone. Calls can be easily transferred because of the VoIP functionality used for the PABX system.
VoIP based IP PABX systems are software based and therefore new features can be develop quickly. Most IP PABX systems offer features such as voicemail, diverts, custom reporting and call groups.